Shipping & Returns
A piece of jewelry doesn't weigh much, but the way it reaches you should be just as considered as the way it's made. Here's how we pack, send, and, if needed, take things back.
Nova Poshta, across Ukraine
Orders are sent via Nova Poshta — to a branch, a parcel locker, or courier to your door, depending on the option chosen at checkout.
Parcels typically arrive within 1–3 business days of dispatch, depending on the recipient's location. Delivery is prepaid through Monobank along with your order — there's no cash on delivery.
Once your order ships, you'll receive a tracking number by email or phone, whichever you provided at checkout.
Jewelry and change of mind
Ukrainian law (Cabinet of Ministers Resolution No. 172) places jewelry made of precious metals and precious or semi-precious stones on the list of goods that cannot be returned or exchanged for a simple change of mind — even if it's in proper condition and unworn. This covers the majority of pieces in our showroom.
A manufacturing defect is a different matter. The right to free repair, replacement, or a refund for goods of improper quality applies in full under Ukraine's consumer protection law, regardless of material.
To start a claim, write to agres.jewelry@gmail.com with a description of the issue and photos of the piece — we'll get back to you with next steps. Full terms are on our Terms of Use page.